"FREQUENTLY ASKED QUESTIONS"

For some of you, this could be your first time ordering online, and you might be a bit confused or unsure about how things work. Or you might be an old friend of the Internet, used to shopping at midnight in your jammies, but still have some questions about placing an order.
In either case, we've put together a few of the things that we're asked most often, and hope that you'll be able to find your answers here. If there is still something that you would like to ask, please let us know, either by email at info@allthatstuff.net, or toll-free at 1-888-332-4224.

What happens when I place an order?

If you have submitted your Credit Card details, you will receive an email confirmation of the items that you've selected with the total charges, including shipping, allowing you to make changes or cancel your order. Should there be any problems with availability or shipping time, you'll be contacted by email or telephone right away.

If you selected the "Pay by Phone" option, you will receive an email confirmation, including your shipping charges, and advising you of any shortages. At this point, your order will be processed as a quote only. If you would like to go ahead with the order, you can then contact us either by email or toll free at 1-888-332-4224.

If you chose to pay by COD, we will contact you by telephone to confirm your order and the COD amount.

If you have any questions or concerns, please call us at 1-888-332-4224, or email us at sales@allthatstuff.net

I'm in the US, but my invoice and Visa/MasterCard slip are in Canadian funds.
How does that work?

Because we're a Canadian company, we have to do business in Canadian dollars. When your transaction goes to our bank, it then gets sent to your bank, which in turn converts it to US dollars. When you receive your credit card statement, it should show the Canadian amount, the exchange rate at the time it went through your bank, and the US amount charged on your account.

What will my shipping cost?

Your shipping cost is calculated by the weight of your order, not by the dollar value, because we think that it's a more fair way to do it. An envelope with $50 worth of stickers is going to cost much less to ship than a box with $50 worth of bubble necklaces in it. And each order needs to be considered individually, for the items ordered, the destination, and the level of service. But it does make it difficult for you to know up front what you'll be paying for shipping. You do receive an exact shipping charge on your confirmation, and for now, we can give you some examples of rates, and hope that it might help you.

How long will it take to receive my order?

One of the most important pieces of information that we ask for on the order form is your party date. We need to know how soon you'll be needing your order, especially if you'll be sending out invitations. And we need to be sure that there's enough time for your order to reach you before your party date (if there isn't, we let you know right away). If you've selected a method of shipping that won't reach you in time, we will advise you of it, and suggest an upgrade. Unless it's critical that your order go out the same day, we'll hold it for one day to be sure that you don't want to make any changes.
Canadian orders can take anywhere from one to 15 business days for delivery (we have some very remote areas), and if you would like to check to see what the delivery standard to your postal code is, you can do so on the Canada Post Web Site. Enter our postal code, V9T 3W9, in the first box, and yours in the second. It will then tell you how long each level of service would take to reach you, in business days.
There are three levels of service to the US. The Post Office tells us that we need to allow three full weeks for delivery by surface mail (15 business days). It may not take that long, but if you'd like to ship by ground, please be sure that you have at least that length of time. Air mail is usually about 7-10 business days to most parts of the States. It quite often goes more quickly than that, but it isn't a guaranteed service. Xpress Post USA is a guaranteed service, and to most parts of the country is 5-6 business days.

What if something I order is out of stock?

We try very hard not to let that happen, but sometimes we sell out of something quicker than our suppliers can ship more to us. That's especially true with a new release. If you've ordered an item that's out of stock, we'll let you know right away. If it's something that we currently have on order or can order for you, we'll check to be sure that it's available, and that it will be here in time to ship for your party (there are no additional shipping charges on backordered items). Failing that, we'll try to find it locally for you. And if that isn't successful, and we just simply can't supply what you need, we'll do everything we can to try to find someone who can.
Some things are just very important.

Do you have a catalogue?

The designs for children's party supplies change so frequently, with new ones being added and old ones discontinued, that it would be difficult and expensive to keep a listing up-to-date and current. For that reason, we don't offer a printed catalogue. We try to include pictures of each item online whenever possible, and if at any time you have questions about a product, please let us know.

What if I don't like what I ordered?

You know when you order something online or from a catalogue, and you can't touch it or see it, and it arrives, and it turns out to be even better than you had thought? That's the feeling that we hope you have when you receive your order. But if isn't what you had thought it would be, please let us know. You can return it.
Regrettably, there are no returns on sale or clearance items.

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